Shipping policy

Last Updated: June 29, 2026

At NXTGENLABS, we're committed to getting your order to you as quickly and safely as possible. Please review our shipping policy below before placing your order.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.
  • Orders are processed Monday through Friday, excluding holidays.
  • During periods of high order volume, processing times may be slightly longer. If this occurs, we'll notify you via email.

Shipping Times

Estimated delivery times are:

United States

  • Standard Shipping: 5–10 business days

Canada

  • Standard Shipping: 7–14 business days

International

  • Standard Shipping: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed. Shipping carriers, customs processing, weather, or other unforeseen circumstances may occasionally cause delays.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the shipping method selected.

We may offer free shipping promotions from time to time. When available, these promotions will be clearly displayed on our website.

Order Tracking

Once your order ships, you'll receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect address is provided, please contact us immediately. While we'll do our best to update the address before shipment, we cannot guarantee changes once an order has been processed.

Orders returned due to an incorrect or undeliverable address may require additional shipping charges to be resent.

Lost or Delayed Packages

If your package appears to be delayed or lost:

  • Check your tracking information.
  • Contact the shipping carrier for the latest updates.
  • If you still need assistance, contact our support team and we'll help investigate the issue.

NXTGENLABS is not responsible for delays caused by shipping carriers, customs, weather, or other events beyond our control.

Customs, Duties & Taxes

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.

These fees are not included in the purchase price or shipping cost.

Damaged Packages

If your package arrives damaged:

  • Contact us within 7 days of delivery.
  • Include your order number and photos of the damaged product and packaging.

We'll work with you to resolve the issue as quickly as possible.